What personal data do we collect?
The information we collect is dependent on the level of interaction we have with you.
Customers for our rental & repair services will have their name, email and contact details stored for the sole purposes of arranging and facilitating the rental or repair service for which you have engaged us. We will contact you only in accordance with the provided service and no information is shared with any third parties.
Music Teachers that appear on our teachers pages submit details relating to their teaching, which is displayed publicly on our pages. This information includes, name, email, phone number, other contact details, information about their teaching and a photograph. All photographs are stripped of EXIF data and location information before upload. This data is displayed in good faith and free of charge with the sole purpose of assisting students to find a local music teacher.
Visitors to our site will have their IP address, browser type and device type recorded for the purposes of website analytics. Analytics help us understand how our visitors and customers engage with the site and help us serve you better. Cookies may be collected for the purposes of remembering menu selections on contact forms and basic page usage. We use Google Analytics to provide additional analytical information on how visitors use our site.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ Should you wish to do so, you can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
How is the data collected?
Cookies – Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. They are commonly uses on most websites, especially for any site which has a login, in order to keep you logged in. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files – Log files track actions that occur on the Site, collecting data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons – Web beacons, tags and pixels are electronic files used to record information about how you browse the Site.
When you provide us your contact information such as name, email, phone number and address, this information is used solely for your current enquiry and any business dealings with have with you relating to your enquiry, such as following up after a repair or getting feedback on a rental instrument. Your information is not used for 3rd party marketing purposes.
When you start an instrumental rental through the site, we collect certain information from you, including your name, address and contact details. We also verify your identity and seek a proof of address with a form of primary identification such as a valid UK Driving License. Payment information is taken via a third party and no card details or bank information is received or stored by us directly. We refer to all of this information as “Customer Information”.
How do we use personal data?
The contact section on our website collects information you choose to give us, such as name, contact details and information relating to your enquiry. This information is used to reach out to you via email or telephone in response and to continue to assist you with your request.
If you feel we have contacted you inappropriately, please contact us directly and we will remove you from any future email correspondence.
Do we share your information?
Your personal information is not shared with other organisations unless you have given us permission to do so.
An example of this would be if we are assisting you with an enquiry in which your details need to be provided to a third party who will perform additional work, or provide a product we are currently unable to provide.
We do not sell information to any external sources and no information is shared with entities that will contact you regarding items that do not involve us.
For teachers, any information publicly displayed on our website is considered public and we are not responsible should any third party individual or company contact you directly.
What are your rights?
You are the right to knowledge on what data we hold on you and how your data is used.
We make reasonable efforts to keep your data up-to-date and to enable you to rectify any incorrect information that we hold on you.
You have the right to ask for full details of any information we hold on you.
If you’d like to request any information about your personal data, or believe that we are holding incorrect personal data on you, please contact us directly via firstname.lastname@example.org or use the form on this page.
We strive to protect any data that hold about our clients.
Security is important to us, however it is impossible for us to 100% guarantee that all data will be secure when transmitted across the internet. Based upon this, information you provide to us should be done at your own risk.
How to contact us.