FAQ - London Music Co.

FAQ

Our Services during the Coronavirus Pandemic

During this time of unprecedented impact to our lives, we are all in a position of major change. Social distancing and self-isolation are already transforming the way we live and work.

At London Music Co. we are taking extra precautions when dealing with all of our services during the crisis. Our collection and delivery services are also still in operation with certain caveats to preserve social distancing and avoiding direct contact.

For more details on the extra care we are taking during this time, please visit our Corona Virus Information Page.

Frequently Asked Questions

You will find answers to the most common questions we receive below.

If the question you’d like answered is not here, please reach out to us directly and we’ll be happy to discuss.

Instrument Rental FAQ

  • Rental vs. Purchase

    The major benefit of renting is that you have time to try out an instrument without the upfront cost of purchasing.

    Although over longer time periods, it is certainly more cost-effective to purchase, renting is a hassle-free alternative.

    Renting allows you to enjoy a higher quality instrument than you may otherwise have purchased, this is especially true for beginners and children who are starting out afresh. With our rent-to-buy scheme, you can have the best of both worlds.

    An additional benefit is that you get to know your chosen instrument a bit better, which means when it comes time to buy, you can make the most informed decision.

  • What is the minimum term?

    Our regular rental instrument service has a minimum term of 3 months.

    Our short-term rental service has a minimum of 1 week.

    If you have further questions on our minimum terms, please ask us directly.

  • What are the costs of renting an instrument?

    Our Instrument Rental prices vary depending upon the type and level of the instrument, more details can be found on the specific instrument rental pages for; Clarinet, Flute, Saxophone & Trumpet.

    A refundable Security Deposit equivalent to 3 months rental is paid in advance.

  • How are rental payments taken?

    All rental payments are taken monthly via the online Direct Debit portal GoCardless.

    Everything is set up as part of our paperless rental sign-up process.

  • What's the right Instrument for me (or my child)?

    We normally recommend seeking the advice of the teacher whom you’ll be taken lessons with. However, there are a number of standard things to consider when choosing a new instrument, such as; the age of the player, the experience of the player, musical interests, budget, sound & tone.

    We’re happy to provide assistance with your decision on which instrument best suits your needs, please get in touch with us.

  • Are your rental Instruments new or used?

    In an effort to recycle & re-use instruments, the majority of our instruments in our rental fleet are refurbished by our technicians.

    All parts are replaced and the instruments receive a full service to ensure they perform to the same standards, and sometimes even better than the new equivalent.

  • Can I purchase my rented instrument?

    All of our Rental Instruments are available on a ‘rent to buy’ scheme, this allows you to deduct the first 3 months of rental payments off the retail price should you wish to purchase your rented instrument.

Instrument Repair FAQ

  • How much do you charge?

    All repairs are assessed on an individual basis, so there is no ‘catch-all’ pricing.

  • How long will the repair take?

    All repairs are booked into our system and scheduled for an estimated date of completion. You will be informed of when the repair is due to be completed when the instrument is assessed for repair.

    Should there be a delay expected for any reason you will be informed by the technician.

    All work is scheduled on a first-come, first-serve basis, although if a repair is extremely urgent, we can usually accommodate a tight deadline. Please bear in mind we will not compromise on the quality of our work to hit a tight deadline.

  • Are your repairs guaranteed?

    All repairs are guaranteed for a period of 3 months from the completion date.

    Please communicate any issues you have with your instrument directly to us and we will provide assistance where applicable.

    All of our technicians take great pride in their work and we always appreciate your feedback.

  • Do you do collections?

    We currently do collections in the London borough of Haringey, as well as Edgware, Barnet, Finchley, Highgate & Archway.

    If you’re outside of these areas but still require collection of your instrument, please reach out to us and we may be able to assist.

Music Teachers FAQ

  • What is the average cost for music tuition?

    There are many factors that affect the price of one to one music lessons, such as qualifications, experience and whether the teacher travel to you or teachers from home.

    The Musicians Union recommends an hourly rate is £35 for music teaching, however, in our experience, this is normally higher in London and can be anything from £40 – 60.

  • Are your teachers CRB or DBS checked?

    We don’t verify that teachers on our database are CRB or DBS checked, but most music teachers who have worked in the UK school system, will be required to maintain a regular CRB and will usually list it on their profile.

    All teachers should be happy to share evidence of their CRB or DBS status with you in advance of any lessons with your child.

  • What is the recommended length for a lesson?

    Lesson length is a common question we get asked. The first thing we suggest taking into consideration is the age of the student, we find that younger beginners, can benefit from lessons of 30 – 45 minutes as.

  • How can I be listed on your site?

    To be listed as teacher on our site, please fill out the form, with all the relevant information completed. A few things we require, up to date pricing, locations & styles.

  • Why are your music teachers based in North London only?

    As we specialise in providing a local service, we are at this time only listing North London Music Teachers within boroughs in North London, we will however be expanding this in due course 

No answer to your question? Reach out to us directly via our contact page.